Friday 16th - Sunday 18th MAY 2025




To help you plan your day out at the House, we have compiled a list of our most frequently asked visitor questions. If you have a question which is not answered here, please call our general enquiries line on 01702 549623, Monday to Friday, 9am to 5pm (excluding Bank Holidays).



Can I book my tickets online?
Tickets for this year’s event are limited and can be booked in advance on our website by clicking here. For full ticket prices click here.
I’m having problems with my ticket booking – what should I do?
If you have a ticket enquiry, please email support@yourticketbooking.com or call 0333 242 7912. Lines are open Monday – Friday between 9am and 3pm excluding Bank Holidays. The cost to call 0333 numbers is the same as calling a normal local or national land line. If your tariff or call package offers free or inclusive calls to landlines, numbers starting with 03 will normally be included free of charge. On show days, lines will be open from 8am to 11am on Friday 17th, Saturday 18th and Sunday 19th May 2024.
I’ve booked the wrong date on my tickets! Can I amend the booking?
If you have booked our Premium tickets, these can be used on any one day of the show so no action needs to be taken. If you booked our Premium PLUS tickets, these can be used on all three days of the show. If you have booked Standard Entry Tickets, these are non-transferable and cannot be amended once purchased.
Do I need to print my tickets?
No, this year we are encouraging customers not to print tickets. Instead, please have your tickets ready for scanning on your smartphone when you arrive at the show.
Do you offer group ticket rates?
Yes, special group rates are available for parties of 12 or more. For more details click here.
Do you have a concession for carers?
Yes, we offer free entry for carers. You will need to book tickets for everyone else in your group but the carer/s will receive complimentary entry. Just let the team on the gate know and they will arrange entry.
I can no longer attend – can I get a refund?
We’re sorry if you can’t join us but all ticket sales are final and non-refundable.
I can’t find my ticket confirmation email – what should I do?
Sometimes our ticket confirmation emails end up in people’s junk mail (we try not to take it personally). Follow this link to the ticket booking page, then click on ‘More Information’. There should be an option to ‘Resend My Email’. Click this and your tickets should be resent through to you. For further assistance, please email support@yourticketbooking.com or call 0333 242 7912.


Is there an additional charge for parking?
No, parking at Hylands House is free for visitors to the National Flower Show. Please follow the directions from the car park marshals on the day and only park in the designated event car park area or you could be charged.
How do I access the VIP Parking area?
If you have booked our Premium PLUS tickets, you will also receive a Premium PLUS parking pass, which will give you access to our new VIP parking area. Please display your parking pass in the windscreen of your car and follow the directions of the car park marshals on the day of the show. Our VIP parking area will be close to the entrance and exit of the show.
How far is the car park from the House entrance?
The main event car park is roughly a five minute walk to the House entrance.
Are there parking facilities for those who need accessibility?
Yes we offer Blue Badge parking. Please ask staff on arrival and they will direct you to these spaces. More information on accessibility at Hylands House can be attained from General Enquiries on 01245 605500.
Is the show accessible by public transport?
Yes, according to the Hylands Estate website, the number 351 First Bus stops near the house entrance. The nearest train station to Hylands is Chelmsford Station. The station is approximately a 10 minute drive from Hylands Estate. You can find further details on their website by clicking here.


Does the show take place inside or outside?
The National Flower Show takes place both inside Hylands House and outside on Hylands Estate (behind the Hylands House). There will also be several undercover areas including the Home & Interiors Pavilion, Craft & Gift Pavilion and the Fine Food & Drink Pavilion.
What’s the theme for this year’s show?
For 2024 we have a brand new and exciting floral theme: Hollywood at Hylands. Inspired by films from the big screen, each room of Hylands House will feature fascinating floral designs, curated by Award winning floral designer Mig Kimpton. Click here to find out more.
What’s the ground like?
The ground that the show will be taking place on is fairly flat, however please be advised that the show does take place on grass and there is a slight incline.
Will there be toilets and disabled toilet facilities?
Yes, there are several toilets available at the National Flower Show including toilets downstairs in Hylands House, inside the Home and Interiors Pavilion, plus additional toilets in the catering area outside. There are also disabled toilet facilities with entry level access inside Hylands House.
Are dogs allowed in the grounds?
Dogs on leads are allowed in the extensive parkland around the House, but not in the House itself. Guide dogs for the blind or for the hard of hearing are, however, welcome in all areas. Please respect our surroundings and pick up any waste after your dog and dispose of it in the dog litter bins that are situated in various places around the park.
Can I enter the Show more than once during my visit?
Yes, we will issue hand stamps for anyone wishing to return throughout the day of their visit.


Is picnicking allowed?
Yes, you are more than welcome to bring a picnic blanket and your own collapsable seating to the show.
Will food be available at the show?
Yes, there will be an array of stands selling a selection of food and refreshments in our Village Green area. You can find more information on our website here.


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Whilst we advertise events, activities and entertainments we will not be held responsible for the failure of any events, activity and/or entertainment being available or the quality of any of the events, activities or entertainments. Failure of any of these to please cannot be held as a reason for refund.

Disclaimer: By entering this show you are agreeing to take full responsibility for, any injury or damage to any dog(s) you bring with you and it is not the liability of Aztec Garden Shows Ltd including disappearance, theft, death or otherwise. You are fully liable for your animal should they cause any damage or injury. Any dog showing aggressive behaviour at the show will be asked to leave with no refund given. In the interests of hygiene make sure you pick up after your dog. Any photos and/or videos taken by a member of Aztec Garden Shows Ltd may be used in future for promotion of the show. Visitors are reminded that the terrain of the show may be unstable please be aware of the possibility of slips, trips and falls. By entering the show you are agreeing to the above disclaimer and that the images and video footage taken may be used.